We allow returns within 30 days of purchase. We keep our prices low and pass the savings onto our customers so we do not have the markup in our products to cover shipping costs on returns. The customer therefor is responsible for shipping costs both ways when returning an item unless the item was received damaged. The product must be returned in the condition it was sent (new, unused in its original packaging). We will issue the refund for the product when we have received the product back and verify its condition. In the case of a damaged product please contact us at 518-858-9222 or email us at firstname.lastname@example.org. A photo of the damaged product is required. Upon receiving the photos, we will decide if the product needs to be returned or not.
Cher Bear Decor
57 Capital Blvd
West Sand Lake, NY 12196
Please include your order number with any return. Thank you...